Fisher Intelligence Inc. (“Fisher,” “we,” “us” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose and safeguard your information when you use our website, the Fisher platform and related services (together, the “Services”).
1. Information we collect
A. Information you provide directly
- Account information. When you create an account, contact us or update your profile, we collect your name, email address, contact details and other identifying information.
- Medical and claims information. If you use our Services on behalf of a health plan or other organization, you may provide medical and pharmacy claims, eligibility and related data needed to analyze medical costs and identify savings opportunities.
- Communication information. When you contact us by email, through support requests or in other correspondence, we collect the contents of those communications.
- Payment information. For paid Services, we collect the billing and payment details needed to invoice and process payments.
B. Automatically collected information
- Usage data. Device type, browser type, IP address, access times, pages viewed and website session recordings.
- Technical data. Device and operating system information needed to deliver the Services.
- Cookies and similar technologies. We and our service providers use cookies and similar technologies to operate, analyze and improve the Services.
2. How we use your information
- Service provision. To analyze medical claims and related data and identify cost trends and savings opportunities for our customers.
- Communication. To respond to your inquiries and provide support.
- Billing and payment processing. To invoice and process payments for our Services.
- Data analysis. To improve the functionality and security of our Services.
- Compliance. To comply with applicable laws and regulations, including HIPAA and other laws that protect health information.
3. Data sharing and disclosure
We do not sell or rent your personal information.
- Service providers. We share information with third-party vendors and contractors who perform services on our behalf and are bound by confidentiality obligations.
- Payment processors. We share the payment information needed to process transactions and prevent fraud with our payment processors.
- Legal requirements. We may disclose information when required by law or to protect the rights, property or safety of Fisher or others.
- Business transfers. Information may be transferred as part of a merger, acquisition or sale of assets.
- Health information. We use and disclose protected health information (“PHI”) only as permitted by applicable privacy and security regulations and our agreements with customers.
4. Data security
We use technical, administrative and physical safeguards to protect your information:
- Encryption. Data is encrypted in transit and, where applicable, at rest.
- Access controls. Access to information is restricted to authorized personnel.
- Regular monitoring. Our systems are monitored for security threats.
- Incident response. In the event of a data breach involving unsecured PHI, we will notify affected individuals as required by law.
5. Data retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, to comply with our legal obligations, or as otherwise permitted by law. When information is no longer needed, we securely delete or anonymize it.
6. Your rights and choices
- Access and correction. You may request access to, or correction of, your personal information by contacting us.
- Data deletion. You may request deletion of your personal information, subject to any legal or contractual obligations.
- Opt-out. You may opt out of promotional communications at any time.
- Data portability. Where technically feasible, we will provide your information in a structured, commonly used and machine-readable format.
7. Compliance with health information regulations
Fisher is committed to complying with all applicable laws and regulations that protect health information, including HIPAA. When we process PHI, we maintain policies and procedures to protect its confidentiality, integrity and availability.
8. Changes to this privacy policy
We may update this Privacy Policy from time to time. We will post any changes on this page with a new effective date. Your continued use of the Services after the effective date constitutes acceptance of the updated Privacy Policy.
9. Contact information
If you have questions or concerns about this Privacy Policy, please contact us at [email protected].